Date : 23 July 2014
Good customer service is the lifeblood of any organization.You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
Good customer service is all about bringing customers back and sending them away happy - happy enough to pass positive feedback. At Eveready we want our customers to have a positive experience with our brand, which is why we value any feedback from our customers. This feedback not only gives us the chance to improve on our products and service, but it allows us the opportunity to change a negative experience into a positive one, just like those experienced below:
"I would like to thank you so much, I got the PM9s today! Fantastic service. It is so great to see there are still companies out there who care.”
Claudia Jordaan
"I just received my batteries. Thank you ever so much! I really appreciate it.”
Lindi Barnard
"Many thanks to the team for their kindness in handling this, to me, fairly important matter. It was much appreciated – my fmpy (small FM radio) has sound again!”
Chris Moolman
"I had the pleasure or dealing with Harmonie [Malope and would like to bring to your attention the professional manner in which she dealt my enquiry showing initiative and keeping her promise.
"We get used to people that do not take ownership of a problem nor find a solution. Harmonie went above and beyond.”
Andrea van Heerden
"I want to thank you and your team for the service. These days this type of service is very rare. My Eveready battery is in my study and working like a dream, I really don’t want to replace it with an electricity-powered one.”
Frans Human
